Once your order has been shipped, you'll receive an email with the tracking information. You can use this information to track the progress of your order until it reaches you.

Our processing time before an order is shipped is typically 3-5 business days, excluding weekends. Once your order has been shipped, we'll send you a confirmation email that includes tracking information. If you have any questions during this process, please don't hesitate to contact us.

Your size depends on the size of your crown, not your hair. Please measure your crown.
• S/M (54CM - 57CM)
• L/XL (58CM - 61CM)

 If you're still not sure of your size curlfriend, here are some sizing notes:
• Small/Medium fits smaller crowns so if you have a small head, small is for you and has a more firm, fitted fit. Remember the elastics in the back create a flexible fit.
• Large/Xtra-Large we recommend the L/XL if you have a larger crown, or have a thick hair texture. If you prefer a looser or over-ear fit, this is your size. Remember the elastics in the back create a flexible fit.

Mesh Sizing : 
• S (54CM - 55CM)
• M (56CM - 57CM)
• L (58CM - 59CM)

To maintain the shape and longevity of your TRESS hat, we recommend a gentle washing method. Rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with warm water. This method will help keep your hat looking great without compromising its shape or wearing it out.

TRESS hats are more than just a fashion accessory. They are designed with a satin lining to minimize friction and breakage, keeping your hair luscious and frizz-free. The built-in elastics mean you don't need hair elastics, allowing you to effortlessly lift your hair into the perfect ponytail. Tress is a celebration of texture, heritage, and story.

We're a small independently owned business and our goal is to fulfill your purchase as quickly as possible. Please allow orders 3-5 business days to process. All orders will be shipped on business days (Monday through Friday, excluding holidays). All orders are shipped via UPS & USPS from Los Angeles, CA.